Do you need assistance with Gestuz PRE.LOVED? We are here for firstname.lastname@example.org
Our opening hours are Monday to Friday from 10:00 to 15:00 CET. We reply within 24 hours on weekdays.
Frequently Asked Questions
You can find answers to the most frequently asked questions in our FAQ. Got a question that is not answered? Send us an email and we will get back to you!
Make a Claim
Open a claim request through your Gestuz PRE.LOVED account. Click the "Claim" link next to the item in question. See Refund Policy for more details.
The Gestuz PRE.LOVED Service only accepts items that are in well-kept condition to be listed for resale. A well-kept item may have been used but shows no defects and is overall well maintained and in excellent secondhand condition.Acceptance Standards
Need help with your item?
If you have a Gestuz item that you are ready to let go of but need help assessing its condition and whether it meets our eligibility criteria, we are here to help! Reach out whenever you are in doubt! We will provide the answers you need!